Digiteka respects the privacy of its online visitors.


Digiteka (hereinafter referred to as ” AS ” or the ” Software “) is a software-as-a-service (SaaS) available on the website www.digiteka.com. It can be used to create authoring, view, display and share interactive videos through the use of the software’s rendering engine and through the access to their web browsers. Please note that the terms and conditions of your AS ‘License Agreement and your applicable AS’ Service Level Agreement are the only one of its kind, as well as any terms or conditions of this Privacy Policy.


The website www.digiteka.com is operated by Digiteka according to the website Terms of Use and Basic Support. Web users can also access other parts of the website www.digiteka.com and solicit information on AS pricing, ask for a free trial access to the Software or make any type of contact request. 

When accessing, purchasing or using the Software online, for example by creating your User Account, as well as when using the other services of the website www.digiteka.com, you share information with Digiteka which can help us to make those services even better – to update you on the changes in the Software, to help you out when you are stuck at one step during the creation of an interactive video or to answer your information requests faster and better.


This Privacy Policy explains which information we are collecting to what ends, the ways in which you can access and update your personal information.


Your information is controlled by Digiteka, a French company with its registered office at 21 rue Dautancourt, 75017 Paris, France.

If you have any questions or comments about this Privacy Policy, please contact us at itsupport@digiteka.com, and / or through AS Support Services for Authorized Users of the Software.

Please note that we are in favor of the use of this information in this Privacy Policy.

Please also note that we have added definitions of the terms used in this Privacy Policy in a final statement for those of you who are not familiar with such terms and want to learn more.



Irrespective of which country you reside in or supply information from, when using any of the services of the website www.digiteka.com or the Software, you consent to the collection, transfer, storage, disclosure and use of your information, in the United States, France and any other country where Digiteka operates.


We collect information to provide better services to all of our users – from figuring out basic things like which language you speak, to more complex things like which Software functions you like or not, or which Interactive Videos you might like or share.


We collect information in the following ways:


1.1  Information you give us.

Any use of the Software requires each of the Client’s Authorized Users to sign up for a dedicated User Accounts. When the Customer or the Authorized User Does, Digiteka will ask for personal information, like your first and last names, company and position, email address, location, phone number to your User Account. In return, Digiteka will generate your User Account’s username and password, which you can change at any time. 


Our services on Digiteka’s website will require the same personal information from you (pricing or free trial requests, contact). Please note that your personal information is required for the full performance of the Software and / or the website’s other services. You should not be allowed to use the software or use it for other purposes. Digiteka detects errors or wrong information, you may not use the software, nor use the website other services.


1.2  Information you give us.

We  collect information  about the services that you use, whether on the Software or on the other side of Digiteka’s website, like when you create a project, or interact with them. This information includes:


Device information


We may collect device specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). Digiteka may associate your device identifiers or phone number with your User Account.


Interactive Video Statistics


The Software is used by the Client for the online consultation of statistics on the use of the Interactions on each Interactive Video, such as the number of clicks, the time spent on each Interaction and/or on the Interactive Video overall and per unique visitor, the time between each click or the IP address.


Local storage


We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches. Digiteka only places one session cookie locally, which is deleted within a few hours after logout, and so far no other local storage is used or planned.


Location information


When you use Digiteka services, we may collect and process information about your actual location. We use various technologies to determine location, including collection your IP address or identifying your ISP. Digiteka may collect location information at the country level, mostly for language options purposes. We might extend this in the future to a city-wide level but it is neither implemented nor in development right now


Log information


When you use our Software or view content provided through an Interactive Video, we automatically collect and store certain information in server logs. This includes:


  • details of how you used the Software, such as your creation and editions of Projects and Interactions, the associated time codes, the total time spent creating Interactive Video(s), time and date of your session, duration of your session;
  • details of how you provided access to Interactive Videos using the Software, such the number of clicks per Interactions and per Interactive Video, the total time spent by anyone watching the Interactive Video; associated search terms and other general statistics of use;
  • Internet protocol address;
  • device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request, the referring web page; and
  • cookies that may uniquely identify your browser or your User Account;


We collect Log in information when you interact with Digiteka’s website or when you sign in Digiteka, interact with the Projects and Interactive Videos, or visit a third-party website or application that includes an embedded AS ‘Interactive Video. When you edit a video by creating Interactions, you use Digiteka buttons or widgets and we receive We may associate you with an Authorized User.


We collect Log information when you interact with Digiteka’s website or when you sign into Digiteka, interact with the Projects and Interactive Videos, use your User Account to access or share Interactive Videos with third-party websites or applications, or visit a third-party website or application that includes an embedded AS’ Interactive Video. When you edit online a video by creating Interactions, you use Digiteka buttons or widgets and we receive Log information that includes the widgets you use and how. We may associate Log information to your User Account should you be an Authorized User.


Maintenance and Hotline information


Digiteka runs maintenance services of the Software dedicated to its Authorized Users according to their Client’s License and SLA. When you use Digiteka’s maintenance services and/or hotline, we collect information such as the User Account or Client from which the maintenance request originates, the language, time and date of the unavailability request, the relevant error, the maintenance hours spent on resolving the error for the Client, the duration of unavailability, the number of maintenance hours of the Client before and after maintenance, any purchase or credit of maintenance hours, the telephone number used with the hotline and the number and duration of phone calls between the Client and Digiteka’s hotline. The Client may also, from time to time, provide feedback on its use of the Software, which will be processed as Maintenance and Hotline information.


The Maintenance and Hotline may be associated with your User Account and to the Client to which it belongs.


Payment information


You can provide your payment information, including your credit card, expiration date card, CVV code, and billing address, along with your shipping address, as well as other services. To assist you with your payment, including CVV code, shipping address, which you can remove from your account at any time using the Software’s settings. We also collect and store information from your payment history, such as date, time and amount of the transaction.




We do not use your personal information for advertising services, either directly or through third parties or partners. We collect the information to provide, maintain, protect and improve Digiteka services on the website and the online Software, to develop new services and protect Digiteka and its Clients. We also use this information to provide you with tailored services and recommendations, which you receive by registering to the newsletter or by creating your User Account.

Digiteka uses personal information, and especially Log information, to provide, understand, and improve the software services, and to make inferences:



 Any use of the Software makes you a client of Digiteka. Each Client has at least one User Account and associated personal information. You will not be registered as a customer until you start using the Software through one User Account. Personal information will be used to provide customers with software, such as suggestions, training sessions on the software, follow-up of your maintenance requests, feedback or any other associated services and processing . After you have become a customer of the software and / or its associated services, you will be able to use your personal information and access to information. Client information may be archived up to five (5) years for evidence purposes.



After you visit Digiteka’s website and use any of Digiteka’s services, excluding any use of the Software, we will delete your identifiers or aggregate data after a maximum of three (3) months. The deletion process is usually instantaneous to our service providers’ server updates and refreshing protocols. Visitor information may be archived up to three (3) years ago for business relationship management and business development purposes.


Digiteka’s data processors may have access to this information in the context of this Privacy Policy.


Whether you are using the Software through a User Account or simply using the other website services, Digiteka collects general statistics and Interactive Video Statistics at all times. Such statistics are automatically generated by Google Analytics or through the Software.


Through Google Analytics, we generally collect statistics, which are generally not known, and we are most frequently visited, how do we see each other? visitors and Authorized Users. Please see Information Security below for more details.


Through the Software, the statistics may be accessed by the Customer who has created and shared the Interactive Video, but will not be able to Interactions and Interactions, Calculated per Interaction and Per Project, The Time Between Each Clicks, Daily, Weekly and Monthly Basis. Such statistics are automatically updated and generated every twenty-four hours by Digiteka servers, whether or not


We consider your payment information and shipping address private and do not make such information public. However, all transactions are made to the third party payment service provider or your payment network. Furthermore, your Payment Information can be used to track your offers and credits, especially the purchase of maintenance hours.


When you contact Digiteka with maintenance requests or feedbacks, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.


We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We may use your contact information to send you the Digiteka newsletter, to market to you, to help prevent spam, fraud, or abuse, and to help others find your Interactive Videos, including through third-party services and Client applications. You may use your settings for email and mobile notifications to control notifications you receive from Digiteka. You may also unsubscribe from the Digiteka newsletter by following the instructions contained within the newsletter or the instructions on our website.




A cookie is a small data file, typically made of a string of text and numbers, which assigns you a unique identifier and is transferred to your computer or mobile device.


Digiteka does not require cookies for many parts of its website and Software use. However, we use cookies to collect and store information when you visit our website and use them online. customizing our services. We also use these technologies to collect and store information when you interact with Digiteka and to improve the overall quality of Digiteka services.


All Digiteka cookies are always in the possession of the user and the user of the software. Such session is in the nature of your browser. Digiteka does not use persistent cookies.


Digiteka uses Google Analytics’ products to analyze the traffic to its websites and software. Google Analytics’ products use cookies and similar technologies for these purposes, in order to better understand how you interact with the software, to monitor aggregate usage and web traffic routing and to report on Authorized Users interactions. Such cookies can be maintained at a certain period of time. When used in conjunction with our website or the software, Google Analytics information is linked, by Digiteka or by Google, using Google technology, with information about multiple sites, such as which search terms are used Digiteka or on which website is the Interactive Video embedded.


Most Internet browsers automatically accept cookies. You may be instructed to use a cookie, or a cookie or a cookie, or a cookie or a cookie, or a cookie or a cookie. You can also delete cookies, which are stored by your operating system, or through the features of your web browser or your website – see details, see  AllAboutCookies. org .




Digiteka understands the growing privacy concerns of an expanding information society and the different expectations.

Et al. sexual orientation or health. Digiteka does not use State identifiers such as the identity card, passport number or social security number.


Digiteka provides you with the possibility to follow up on the use of your information, and to modify the rules of the European Union.


On the Software , if you are an Authorized User, you can use the software tools date Digitized by Google Digitized by Google Digitized by Google Digitized by Google Digitized by Google Digitized by Google Digitized by Google Digitized by Google Digitized by Google


On Digiteka’s website , http://www.digiteka.com/index.php?lang=en&lang=en&lang=en We can ask you to verify your identity before we can act on your request.


In some jurisdictions, you may be charged a reasonable fee for access to information. In both cases, the term is used in the case of a computer or a software server. In any case, Digiteka may reject requests that are unreasonably repetitive or automatic, require a specific proportion of technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems). Any changes to your personal information collected by Digiteka may take some time to be updated depending on our network and service providers. During this time, and up to twelve hours,


Digiteka remains entitled to keep your personal information for legitimate business or legal purposes. You may contact us at itsupport@digiteka.com.




Digiteka uses a variety of third-party services to provide services, such as hosting the website or your interactive services.


These third-party service providers may collect information from your browser as part of a web page request, such as cookies or your IP address. Web site URLs visited, mobile device ID, or cryptographic hash of your User Account to identify and password, to help us measure and tailor Software functions. We may also receive information about your third-party service providers, understand, and improve our Services.


5.1  Information you share

Digiteka allows you to create and share Interactive Videos with other Authorized Users on the Software, but also with anyone you choose. Remember that the personal information associated with your account is also associated with the Interactive Videos you create.


  • When you share them within the Software, Digiteka strives to implement the appropriate means to protect your information.
  • When you share them publicly, your personal information will be publicly available, and it can be indexed by you and your information.


Keep in mind that search engines and other third parties may still retain copies of your personal information, or your user profile information.


Digiteka’s Customers may purchase Additional Services to use the Software’s rendering engine offline. By doing so, they become data controllers of your personal information. They do not rely on Digiteka’s services, website, servers or network, and must comply with laws and regulations on personal data at their own risks. This Privacy Policy will be applied to the online use of the software on or through Digiteka’s infrastructure. Please refer to Digiteka’s Privacy policy for more information.


5.2  Information we share

We do not share personal information with companies and organizations outside the United States of America


With your consent. Digiteka will share personal information with companies, organizations or individuals outside Digiteka when we have your consent to do so. We require opt-in for the sharing of any sensitive personal information.


With domain administrators. Your User Account is managed by Digiteka’s Client, which takes over the license and is responsible for all User Accounts. One of the Client’s User Accounts will have access to your personal information and your data. The Client domain administrator may be able to view your account statistics, like statistics regarding your access to information, access to your information, or access your information. in order to satisfy applicable law, regulation, legal process, or enforceable governmental request, and


With payment or other service providers, for external processing. Digiteka engages service providers to perform functions and provide services to us in the United States, in the European Union, and in other countries, notably for the payment of royalties and additional services. We may share your personal information with this service provider, and we understand the terms and conditions of this Privacy Policy. . We share your Payment Information; prevent, detect and investigate fraud or other prohibited activities; allow dispute resolution such as chargebacks or refunds; and for other purposes associated with the acceptance of credit or debit cards. We can share your credit card with the payment of services. Third party service providers.


With public authorities and law enforcement entities for legal reasons. Notwithstanding anything to the contrary in this Policy, we may


  • to comply with a law, regulation, legal process, or enforceable governmental request;
  • to protect the safety of any person’s or territory’s rights, or its share of the rights of persons, or as part of the rule of law against cyber-bullying, as required or permitted by law;
  • to detect, prevent or otherwise address fraud, security or technical issues; and
  • License and SLA, including investigation of potential violations.


However, nothing in this Privacy Policy is intended to limit any legal defenses, rights or objections that you may have to a third party’s, including a government’s request to disclose your information.


Aggregate data.  We may share our services as well as other customers or other sites. For example, we may share information on general information about our customers’ services (http://www.microsoft.com/index.aspx?lang=en). and (ii) marketing or promotion.


Company transfers.  In the event that Digiteka is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, and that the Software and / or the website services are part of the transaction, we will continue to provide the confidentiality of any personal information and give notice to affected Authorized Users. For the purposes of this transaction, we may also disclose information about our customers to understand, provide, and improve our services and affiliates’ services.




Digiteka operates in different countries and processes personal information on third-party service providers, including Amazon Web Services, which may be located in a different country from where you live. By visiting our website and providing you with data, your data is not included in the content of your company,  identified in this policy or in other communications with you, or to transfer the information to third parties. As such, your personal data may be transferred to countries around the world, including countries outside the European Union. Digiteka will, however, be made safe and secure, and in accordance with European Union requirements.


Amazon Web Services, Google Analytics and OVH comply with the rules of this Privacy Policy, the United States – European Union Safe Habor Privacy Principles of instructions, choice , onward transfer, security, data integrity, access, and enforcement, ensuring an adequate level of protection. To learn more about the Safe Harbor program, and to view our third-party service providers’ certifications, please visit the US Department of Commerce website  here .


Digiteka’s third party service providers:


  • Google Analytics:  please see Google’s dedicated webpages at  How Google uses data When You use our partners’ websites or apps  and there icts  Data privacy & security center. Google Analytics terms of service prohibits personally identifiable information to Google Analytics. Google Analytics opt-out browser add-on, which is available for most modern browsers. Google Analytics provides Digiteka with a geolocation service that identifies the countries of the world.
  • Amazon Web Services:  please see Amazon’s Privacy Policy  here . Digiteka may specify the regions of the United States and may be stored by its customers and by the website visitors. For any questions or complaints about Amazon’s participation in the Safe Harbor program, please send an email to safeharbor@amazon.com.
  • OVH:  please see OVH’s internal rules about personal data transfers  here  . OVH operates in a variety of ways and uses OVH ‘s services, and it complies with its laws and regulations. For any questions or complaints about OVH, please contact OVH at cil@ovh.net or by regular mail to “OVH SAS – Correspondent Informatique et Libertés – 2 rue Kellerman, 59100 Roubaix, France”.




Digiteka aims to maintain its services in a manner that protects its software, its service and the personal information of its Authorized Users from any security breach, and especially against accidental or malicious destruction. Because of this, we can not wait to delete information from our backup servers.


Digiteka aims to maintain its services in a manner that protects its software, its service and the personal information of its Authorized Users from any security breach, and especially against accidental or malicious destruction. Because of this, we can not wait to delete information from our backup servers.


Our third-party service providers comply with the highest security certifications for their security standards, protocols and procedures.


Digiteka third-party service providers International certifications
Google Analytics ISO 27001  here
Amazon Web Services PCI-DSS Level 1 – ISO 27001 – SOC 1 type II – SOC 2 type II – STAR Cloud Security Alliance – MPAA https://aws.amazon.com/compliance/
OVH PCI-DSS Level 1 – ISO 27001 – SOC 1 Type II – SOC 2 Type II – STAR Cloud Security Alliance https://www.ovh.com/en/about/certificates.xml


The Customer expressly acknowledges that it is the Customer’s sole responsibility to make and maintain secure and complete back-up copies of Customer data on a regular basis (based on the critical or critical value that the Customer attaches to such customer data), The customer has the right to restore the customer data on the software.


Whenever it assumes the role of a data controller or processor, by using the software or its services, the Customer is responsible for complying with its legal requirements, regulations, relating to the collection, storage, use, processing and transfer of personal data through the use of the Software. The Customer shall provide to the Digiteka and Digiteka shall process, as a data processor, any personal data that may be required.


Digiteka comply with the IAB Standards guidelines, namely VAST 3.0 / VPAID 2.0




Our Privacy Policy applies to the services offered by Digiteka on the Software and on Digiteka website, but excludes services that have separate privacy policies that do not include this Privacy Policy. This Privacy Policy does not apply to services offered by other companies or to any of our customers. Our privacy policy, which we use for our services, and the use of cookies, pixel tags and other technologies to serve and offer relevant ads.




We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.




Digiteka reserves the right to make changes to and update its Privacy Policy from time to time by posting a new version on this page or on another dedicated page. The new version will become effective as of the date of last modification indicated at the top of the Privacy Policy. We will not reduce your rights under this Privacy Policy without your explicit consent and if the changes are significant, we will provide you with a more detailed notice which will be submitted to you on your next login to the Software online access.


We will also keep prior versions of this Privacy Policy in an archive for your review.




Access to your personal information” means, for example within the Software, that you can quickly and easily see some of the personal data associated with your User Account.


Aggregate data” means that Digiteka may collect, mostly through Google Analytics, then share with its Clients, aggregated, non-personally identifiable information publicly.


Authorized User” or “AUs” means any and all Client personnel, management, agent or subcontractor authorized to access and to use the Software by ways of a dedicated User Account in order to create and publish Projects used to generate Interactive Videos.


Client” means any entity authorized to use the Software in compliance with the terms and conditions of all agreements of the contract with Digiteka, including but not limited to, the Software applicable license and service level agreement.


Collect personal information” means that Digiteka collects personal information about each Client’s Authorized Users and about the visitors of its website, whether provided by the Client or collected automatically by the Software, including your usage data and preferences, messages, photos, videos or other content accessible on the Software or on Digiteka website, for example videos of other Users.


Device identifiers” means identifiers which let Digiteka know which unique device you are using to access our services, which can be used to customize our service to your device or analyze any device issues related to our services.


Interaction” means a pre-assembled set of programming elements (hotspots, pop-ups or widgets) run by the Software to interact with the video with which they are associated in each Project, at a specific time code of the video.


Interactive Video” means the deployment of a Project on the Client’s targeted videos through the use of the Software’s rendering engine in order to display all its Interactions.


Legal process or enforceable governmental request” means that Digiteka regularly receives requests from governments and courts around the world to hand over visitors’ or Authorized Users’ data. By complying so, Digiteka observes the applicable laws and regulations in the European Union.


Project” means a cloud-based application developed by the Client through the use of the Software, which allows linking a video to additional contents through the use of one or several Interactions. The Project is then used by the Software’s rendering engine to display the Interactive Video.


Third-party service providers” means any and all service providers through which Digiteka runs and operates the website, the Software and its Maintenance and Additional Services, including but not limited to, payment services to enter into a License Agreement or to make other Software-dedicated purchases.


User Account ” means the party and the author of a project for the creation of a project or project for the project.